Returns, Refunds and Complaints Policy
Fresh Flowers Guarantee in Mayfair
Florist Mayfair is committed to delighting customers with our beautiful, premium-quality blooms. As a trusted local florist, we proudly serve households and businesses throughout Mayfair. Every bouquet is hand-arranged with care and delivered fresh to your door. Your satisfaction and the freshness of our flowers are at the heart of what we do.
Damaged-on-Arrival Policy
If you receive flowers that are damaged on arrival, please let us know as soon as possible. We understand how important it is for your gift or arrangement to arrive in perfect condition. In such cases, we kindly request that you notify us on the day of delivery. For a prompt resolution, it is helpful to provide a photo of the damaged items and their packaging. Our priority is to make things right for you swiftly.
Freshness Window and Our Promise
We guarantee the freshness of our flowers for at least five days from the day of delivery, provided they are cared for according to our care instructions. If you feel the flowers have not met this standard or have wilted prematurely within the five-day window, please inform us promptly. We will assess the situation and work to provide a suitable solution.
We are passionate about maintaining our reputation as a trusted local Mayfair florist, delivering premium flowers to nearby residences and businesses. Our quality guarantee is central to every bouquet and arrangement we deliver.
Refund and Replacement Options
If you experience any issue with your order—such as it arriving damaged, or if the freshness is not up to expectation—Florist Mayfair offers the following solutions:
- Replacement: We can arrange for replacement flowers to be delivered to you, free of charge, as swiftly as possible.
- Refund: Where replacement is not suitable, we can provide a full or partial refund, depending on the nature of the problem.
Your satisfaction is our priority, and we tailor our resolutions to ensure you are completely happy with your experience.
How to Make a Complaint
If for any reason you are dissatisfied with your order or our service, we encourage you to raise your concerns straight away. To help us resolve your complaint efficiently, please provide your order details, delivery address, and a description of the issue. Any supporting photos (for instance, if the item has arrived damaged or wilted) are greatly appreciated and help us to identify what went wrong.
Our dedicated team will review your complaint as soon as it is received and will make every effort to resolve the matter to your satisfaction. We are committed to making things right and learning from all customer feedback to continually enhance our service for the Mayfair community.
Trusted Mayfair Florist – Our Commitment to You
Florist Mayfair believes in transparency, reliability, and community. We are proud to be a trusted floral partner to homes and businesses across Mayfair. Whether for birthdays, anniversaries, events, or just to brighten someone’s day, you can rely on us for unmatched freshness and customer care.
Thank you for choosing Florist Mayfair. Your trust means everything to us, and we are always here to help with any returns, requests, or feedback.
