These Terms and Conditions ("Terms") govern your use of the Florist Mayfair website and your purchase of products and services through our online platform. Please read these Terms carefully before placing an order. By accessing our site or ordering from Florist Mayfair, you agree to be bound by these Terms. These conditions apply to all customers located across Mayfair and the surrounding areas who use our online flower delivery services.
In these Terms:
To place an order for flowers or related products, you will need to follow the instructions on our website. Our order process is as follows:
We reserve the right not to accept or to cancel your order in certain situations including unavailability of products, errors in product or pricing information, or where we are unable to deliver to your specified address. Should this occur, we will notify you and provide a full refund if payment has been made.
We strive to accurately describe and display our flowers and related products on our website. Due to the nature of fresh flowers, some variation in colour, size, or variety may occur. In rare instances, if a particular flower or product is unavailable, we reserve the right to substitute it with a product of equal or greater value and quality. You will be notified of any major substitutions prior to delivery where possible.
All prices for products, delivery, and any applicable surcharges are clearly stated on our website and are in British Pounds (GBP). Prices include VAT unless otherwise specified. Delivery charges are displayed separately during the checkout process and are based on delivery to Mayfair and specified surrounding areas.
Payments for orders must be made in full at the time of placing your order. We accept a range of online payment methods, including major credit and debit cards through our secure payment gateway. Your order will not be processed until payment has been successfully received and cleared.
All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is declined, or if your bank or credit card provider refuses payment for any reason, we are not liable for any delay or non-delivery. If there is an issue with payment, we will notify you so you can rectify the situation.
Florist Mayfair provides flower delivery throughout Mayfair and the surrounding districts. We offer various delivery options, including same day, next day, or scheduled delivery, according to availability and your selected delivery slot.
It is your responsibility to ensure that the delivery details provided are accurate and complete. If no one is available at the delivery address, our couriers may attempt to leave the flowers in a safe place, with a neighbour, or follow the specific instructions provided at the time of ordering. In the absence of any instructions, and if delivery cannot be made, we will attempt to contact you for further instructions. Additional charges may apply for failed deliveries resulting from incorrect information or if a re-delivery is required.
All deliveries are made with reasonable care. However, we are not liable for delays or failure to deliver due to events outside our reasonable control, including severe weather, road closures, or supply chain disruptions.
You have the right to cancel your order or request an amendment, subject to the following:
If we have to cancel your order for reasons beyond our control, we will notify you and arrange a full refund.
Due to the nature of our products, returns are only accepted in the case of damaged, faulty, or incorrectly supplied items. If you are unsatisfied for any reason with your order, or if the product arrives not in the expected condition, please contact us within 24 hours of delivery. Photographic evidence may be required so we can assess the issue and arrange an appropriate remedy, which may be a replacement or refund, at our discretion.
Refunds are processed via the original payment method and will be completed within a reasonable timeframe following our assessment of your claim.
By placing an order through our website, you warrant that:
Florist Mayfair will not be liable for any losses arising from:
Our liability for any claim arising out of or in connection with any order is limited to the price paid for the applicable products.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.
All content, images, trademarks, text, graphics, and design elements on our website are the intellectual property of Florist Mayfair or our content suppliers. No part of our site or its content may be reproduced, published, distributed, or used for any purpose without our express permission.
We collect and process your personal information in accordance with our Privacy Policy and applicable data protection laws. Your information is used solely for processing your order, delivering products, improving our services, and communicating with you. Please refer to our Privacy Policy for further details on how your information is used and stored.
We reserve the right to modify or update these Terms at any time. You are encouraged to review these Terms periodically. By continuing to use the website, you accept any changes to the Terms that may be implemented from time to time.
These Terms and any disputes arising from the use of our website or ordering our products shall be governed by and construed in accordance with the laws of England and Wales. Both parties hereby submit to the exclusive jurisdiction of the English courts.
If you have any questions, concerns, or require assistance regarding these Terms, your order, or any aspect of our online flower delivery service in Mayfair and the surrounding areas, please contact our customer service team via the contact methods detailed on our website.
These Terms and any documents expressly referred to herein represent the entire agreement between you and Florist Mayfair with respect to your use of our website and services. Any failure by us to exercise any rights or enforce any provisions of these Terms shall not constitute a waiver of such rights or provisions.
If any provision of these Terms is found by a court to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
These Terms apply to all customers placing orders for flower delivery online with Florist Mayfair, whether in Mayfair or in any of the surrounding areas that we serve.
Thank you for choosing Florist Mayfair for your online flower delivery needs in Mayfair and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 58 Duke St, Mayfair, London, W1K 6JW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mayfair, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mayfair.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
